PayPal is great; until you have a problem. Then you discover it’s near to impossible to contact them. When you finally establish contact, if using a webform can be construed as such, and receive a both pedantic and perfunctory response, the truth coalesces: They’ve got your money and there’s nothing you can do about it. That’s when you hate PayPal.
I realize I was supposed to redesign this thing, however life took its course and so … we’ll have to see about that, shan’t we.